Amazon Case Study in TWI JI Implementation

Presented By:

Mark Anderson

 Session Abstract:

In 2013, Amazon’s North America Operations Learning Team partnered with the TWI Institute to kick off a two-year journey in TWI Job Instruction implementation across its fulfillment centers. This journey transitioned process training for tens of thousands of associates within the Packing process in 2013 and for hundreds of thousands of associates across all processes in 2014.

Significant lessons learned, from both successes and misses, have driven iteration in Amazon’s implementation and execution of TWI JI. This session will detail the lessons learned, countermeasures applied, and next steps for the ongoing large scale utilization of TWI JI within Amazon fulfillment.

Learning Objectives:

“In this session you will learn…”

  • why Amazon Fulfillment transitioned to TWI JI
  • how Amazon Fulfillment has implemented TWI JI
  • of specific successes and challenges experienced in the implementation of TWI JI within Amazon Fulfillment
  • what the next steps are for Amazon Fulfillment with TWI

About the Facilitator:

Mark Anderson leads Amazon’s North America Operations Learning Team. This team is responsible for the annual on-boarding and training of approximately 200,000 associates, as well as integrating Amazon’s Continuous Improvement program within fulfillment centers. In 2013-14, Mark’s team led TWI Job Instruction implementation across North America and supported the EU and China in the same implementation.

Mark’s previous experience includes senior operations leadership roles with both Amazon and Target, and administrative leadership positions with Louisiana State University and the Louisiana Department of Corrections. Mark holds a Masters of Public Administration from Louisiana State University and a Bachelor’s of Science in Zoology from Louisiana Tech University.


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