Finding the Creative Process in Lean: How TWI Can Help HR Professionals Make a Difference

Presented By:

Patrick Graupp

Session Abstract:

In his introduction to the Lean HR Summit, Mike Hoseus says that a successful Lean Transformation must address purpose, process, people and problem solving.  While HR’s role in all 4 is critical, the connection to process may not be readily apparent to the HR professional. One of the key tenets to Lean is the philosophy of continuous improvement where employees contribute ideas to make the process better. While coming up with new ideas implies creativity, manufacturing people in particular do not typically view themselves as creative. Here is where HR, with its expertise in people, can make a difference. Guiding the workforce toward finding and expressing their creative genius is perhaps one of the greatest contributions HR people can make to furthering the Lean Transformation as well as building organizational integrity.

In this uplifting and interactive session, Graupp will demonstrate how creativity is not only the birthright of every human being but an essential element to long term sustainable motivation. Making a contribution or leaving a legacy is regularly cited by experts as key to job satisfaction. But how is a regular worker to achieve such a lofty goal? An expert at the TWI methodology, Graupp will show how front line leaders can be taught skills in working with people that “lead” them to making that creative contribution.

Showing examples of how the creative process is similar for all creative endeavors, including workshop improvement, this session will open pathways to seeing how we inspire the workforce to participate in Lean. He will illustrate this by showing how LEGO created a worldwide organizational process around the TWI methods that facilitates this creative endeavor.


Specific Learning Objectives:

In this session you will learn…

  • key misunderstandings to what creativity really is and how they prevent ordinary people from accessing their innate creative abilities
  • how to lead people to access and use the creative process
  • a method of developing ideas for improvement by analyzing and questioning the process
  • how HR professionals can actively participate in Lean Transformation by promoting and teaching the TWI methods.

About the Facilitator:

Patrick began his training career at the SANYO Electric Corporate Training Center in Japan. There he learned to deliver TWI from his mentor Kazuhiko Shibuya. Mr. Shibuya was trained by Kenji Ogawa who was trained by the four TWI Inc. trainers sent from the US to help Japan rebuild industry in 1951. He was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, CA where he settled.

In 2001 Patrick started to conduct TWI pilot projects that became the foundation for the TWI Institute that is now delivering TWI training in the manufacturing, health care, energy, and service industries in the US and around the globe.

These efforts were outlined in his book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007. Patrick is also the author of Implementing TWI: Creating and Managing a Skills-Based Culture which was published by Productivity Press in 2010, Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care published by CRC Press in 2012 and Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO group published by CRC Press in 2014.