Using Toyota Kata to Deploy Job Instruction & Job Relations at Baptist Memorial Health Care – A Case Example

Presented By:

Brandon Brown

Session Abstract:

From mid-2014 through early 2016, Baptist Memorial Health Care’s Northeast Arkansas Hospital certified 4 TWI – JI Train the Trainer Instructors, and 5 TWI – JR Train the Trainers Instructors using expert trainers like Skip Steward, CIO, and his advisor Patrick Graupp.  These two lean leaders began to think strategically how best to rollout these two TWI tools in both the clinical and non-clinical areas of the hospital in Jonesboro, Arkansas.  Should they go department by department using the Training Time Table to march toward 100% of the employees being trained?  Should they prioritize each area’s “needs” for training?  Should they look at where the hospital had errors and start there?  These questions are common to almost every organization seeking to gain instant return on their investment in certified TWI trainers.   These deployment questions have traditionally been answered by using traditional project management methods of planning the deployment and following up with successive meetings, action items, and training timetables to review the progress of the effort.  As with any type of traditional project management, however, there were some common obstacles – entropy and scope creep!

To head this off before getting started, they decided to take an approach that, to our knowledge, has not been attempted before – use the Improvement Kata and Coaching Kata to deploy JI and JR for purpose driven activity.

I will be covering the strategy for this type of deployment using the 4 steps to the Improvement Kata and the 5th step which is the Coaching Kata:

  1. Understand the Direction
  2. Grasp the Current Condition
  3. Establish the next Target Condition
  4. PDCA toward the Target Condition
  5. Daily Coaching Kata to overcome obstacles.

Learning Objectives:

In this session you will learn…

  • The benefits of Kata when deploying TWI as well as how Kata identifies the obstacles to reaching strategic objectives with TWI.
  • How the Dreyfus model of skill acquisition complements TWI-JI to determine an objective way of evaluating worker skill level in a healthcare environment.
  • How the use of Kata complements the daily practice of Job Relations to prevent and resolve personnel issues from reaching the stages of written warnings and involuntary terminations.

Participate in a short Q&A about Best Practices for breaking traditional paradigms of trying new ways to engage the workforce for purpose driven activity, and engaging employees to strive for challenges that are beyond what they can see.

About the Facilitator:

Brandon Brown, P.E., is a Master Kata Coach for Continuous Coaching Commitment, LLC and a Business Development Associate of  the W3 Group delivering tangible and sustainable continuous improvement results as a Toyota Kata Coach and Lean Instructor/Facilitator.  Since 2006, Brandon has been a Professor of Operations Management at the University of Arkansas in Fayetteville teaching courses in the Industrial Engineering department such as Lean Production and Leadership Principles and Practices for the Master of Science in Operations Management degree program.  Brandon is a Regional Director and board Member for the Southeast Region of the Association for Manufacturing Excellence.  He is also a Certified TWI-Job Instruction Trainer, a Professional Engineer, and a Certified John Maxwell Coach, Teacher, and Speaker.

Brandon has 20 years of continuous improvement experience in various leadership roles for Arkansas Manufacturing Solutions, Central States Manufacturing, Waterloo Industries, and Lincoln Automotive.  Prior to his work for Continuous Coaching Commitment, LLC and working with the W3 Group, he advanced through management leadership at Central States Mfg., as Regional Operations Manager for three facilities in the Eastern Region, which served 17 states.  He has a Master of Science in Engineering and a Bachelor of Science in Mechanical Engineering, as well as a Professional Engineers license in the state of Arkansas.  Since 2011, Brandon has concentrated his learning and teaching in the practice and deployment of “Toyota Kata” as described in the book of the same name by author Mike Rother.