TWI in a Virtual Environment at STF Services Inc.

Presented By:

Glen Chwala, Candice Butts & Arrik Prichard

Session Abstract:

STF Services is a subsidiary of Bloomberg BNA. STF maintains a software viewer and content library for tax, accounting and legal documents. The documents are mostly secured from the public domain of over 250 taxing jurisdictions across the United States.

In an effort to improve upon its speed of delivery of content STF Services committed to a Lean Six Sigma Deployment late in 2012. As part of the support structure, STF trained all production team members involved in developing the content library with TWI Job Instruction and Job Relations. All initial LSS and TWI training concluded in October 2013. Dramatic results in lead time reduction were achieved. 2012 compared to 2014 showed an 88% decrease in weekly average lead time. Additional savings were made in training time to proficiency. 2012 required 6+months for training to proficiency, whereas 2014 required less than 4 weeks.

STF will describe and demonstrate learning lessons involved with deployment of Job Instruction (and Job Relations) in the LSS environment, specifically with regards to the virtual production processes in the forms content library.

Learning Objectives:

In this session …

  •  you will learn how STF implemented Job Instructions within a virtual production process.
  • you will be exposed to learning lessons from STF trainers in applying TWI to transactional and virtual production processes.
  • STF will identify the critical components of LSS implementation – hint, it involves the people and a TWI program called Job Relations.

About the Facilitators:

Glen Chwala is an ASQ Certified LSS Black Belt. He was trained in 2005 on TWI Job Instruction, Job Relations, Job Methods and Job Safety through the TWI Institute. He has delivered the 10 hour TWI programs to hundreds of participants across North America. In 2012 he joined STF Services Inc., as Sr. Production Manager to assist the company in achieving their production goals and deploy a lean six sigma program.

Glen has over 25 years of experience in business working as a Production Supervisor, Manufacturing Engineer, Project Manager and Director of Operations in industries from automotive to xerography. He has also consulted independently and with a local MEP center. Glen received his Masters Business Administration in 1993 and Bachelors Science in Mechanical Engineering in 1990 from Clarkson University in Potsdam, NY.

Candice Butts began her career at STF Services as a Document Administration Specialist in March of 2011. In April of 2013, she completed TWI Job Relations and Job Instruction Training and in September of 2013, she completed Lean Six Sigma Black Belt Training.

Upon certification the Training Team of Candice Butts and Arrik Pritchard began developing job instruction breakdowns and work instructions for one process operation, and successfully implemented the Job Instruction methodology by cross-training 20 full-time employees and training 4 temporary employees over a three-month period. There is a continuous improvement plan in place for further training in other process operations.

Arrik Pritchard began his career at STF Services Corporation on August 2005 as a Proofreader which was part of STFs Quality Control process. On April 2006 he attained a position as a Desktop Publisher where he gained experience in Create and Boxing operations of our production system. The experience that he gained as a Proofreader and Desktop Publisher enabled him to make the transition to Forms Analyst on August 2008. As a DAS (Document Acquisition Specialist) formerly known as Forms Analyst, he now assists in maintaining the front end of the production process which includes acquiring documents.

In April of 2013, he completed TWI Job Relations and Job Instruction Training. In September of 2013, he completed Lean Six Sigma Black Belt Training. Upon certification the Training Team of Candice Butts and Arrik Pritchard began developing job instruction breakdowns and work instructions for one process operation, and successfully implemented the Job Instruction methodology by cross-training 20 full-time employees and training 4 temporary employees over a three-month period.