Engaging Employees with Metric Boards

Presented By:

Jean Cunningham

Session Abstract:

A sustainable culture of continuous improvement requires employees to (1) understand the business, (2) get daily work performed, and (3) have time to focus on improving work processes and quality. This workshop shows how to use metric boards to help address these three needs. Topics include creating metric boards, creating standard work for metric boards, and practicing holding a daily stand-up meeting. Jean will share her experience for engaging employees and making metric boards value add activities. Most examples are based on the office functions (especially human resources!) and administrative and service areas, but topics also apply to the shop floor. You will leave this workshop with very practical, easy to replicate techniques to apply in the real world.

About the Facilitator:

Jean Cunningham, together with Mike Hoseus, provided thought leadership to Lean Frontiers in the creation of the first Lean HR Summit.

As president of Jean Cunningham Consulting, Jean provides strategic lean guidance, management training, workshops, and kaizen events to a wide range of companies. Her goal is to enable clients to tightly integrate their business functions (Lean Business Management, The Lean Office) with lean operations, reduce waste, and maximize customer and product focus. In addition to her extensive consulting schedule, Jean speaks at lean conferences and teaches Lean Accounting for the Ohio State University Master of Business Operational Excellence program.

Jean is the co-author of Real Numbers: Management Accounting in a Lean Organization and Easier, Simpler, Faster: Systems Strategy for Lean IT. Both books were awarded the Shingo Prize for Research (2004, 2008).

Jean is widely recognized for her pioneering work in Lean Accounting, IT, HR and other non-production functions. She is an original thought leader for The Lean Accounting Summit and The Lean HR Summit. Jean is a board member of the Lean Education Advancement Foundation. She was the voluntary CFO of the Association of Manufacturing Excellence from 2006-2011.

For over 15 years, Jean was the CFO and VP of Company Services at Lantech, LLC and Marshfield Door Systems, Inc. It was during these tenures that she developed her lean acumen, driving lean from the manufacturing floor into the business functions to include finance, information systems, human resources, telecommunications, and others. Jean was a visionary in broadening the lean vision to establish a continuous improvement culture at one of the first true lean enterprises. Prior to joining Lantech, Jean was a financial professional with Digital Equipment Corporation and Westinghouse.

Jean has a BS in Accounting from Indiana University and an MBA from Northeastern University’s Executive Program.