Implementing TWI Job Instruction at Johnson & Johnson

Presented By:

Ruben Mendez & John O’Dwyer

Session Abstract:

In 2013, Johnson & Johnson embarked on the journey of implementing TWI JI. Initially, the scope of the implementation was limited to the Medical Device segment, which in itself was no small task. Then in 2015 the scope was expanded to all segments within Johnson & Johnson. As part of the implementation strategy, a plan was developed for selecting manufacturing sites based on specific criteria, deployment plan within the manufacturing site (focused approach), building the internal capabilities to train a large organization and documentation structure for Job Break Down sheets.

Along this journey we encountered various challenges and experienced many successes. During this session we will be sharing some of those challenges and successes. We will also discuss the expanded use of the JBS to not just a training aid and our approach to where Job Break Down sheet fit within the documentation hierarchy. In a regulated industry these are some of the key elements to the successful implementation of TWI.

Learning Objectives:

In this session you will learn…

  • The successes and challenges experienced in the deployment of TWI JI
  • High level deployment plan
  • Criteria for selecting a manufacturing site for TWI JI training
  • JBS documentation structure

About the Facilitator:

Ruben Mendez has over 25 years’ experience in the medical device industry including 19 years working for Johnson and Johnson. Ruben has held various leadership roles in Quality Operations, Quality Systems and more recently within the Johnson and Johnson Training Organization. Ruben experience includes supporting medical device manufacturing sites producing products used to treat cardiovascular and endovascular diseases and manufacturing of capital equipment used to sterilize medical instruments/devices. Ruben has   extensive experience in the areas of quality systems, product and process transfers, process and equipment validations, and compliance.

In 2013, Ruben was part of a team that was tasked with deploying TWI Job Instruction across the Medical Device segment of Johnson and Johnson. This included the development and standardization of the TWI program and building capability to delivery TWI across multiple manufacturing sites. In 2014, the program was expanded to the Pharmaceutical and Consumer products segments.

As Senior Manager, Global Training within Industry Ruben is responsible for the implementation and standardization of the TWI Job Instruction program across all five segments of Johnson & Johnson. Ruben is a certified Six Sigma Green Belt, Certified TWI JI Trainer and a Johnson & Johnson Certified TWI Master Trainer.

John O’Dwyer is responsible for strategic, planning, development and roll out of the TWI Job Instruction technique for frontline on the job training in the Medical Device & Diagnostics divison of Johnson and Johnson. Leveraging this to build the foundation for and introduction of standard work.